help center
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here
help center
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here
Shipping can take up to 7-10 business days.
Shipping costs depend on the size, weight, and destination of your order. You can view the exact shipping cost during the checkout process before you finalize your purchase.
Here are the full details of our Shipping Policy.
Yes, we offer free standard shipping on orders over a certain amount. Please check our website for the current free shipping threshold and any promotional offers.
Yes, we ship our products all over the globe.
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, all the shipping costs are handled by Kliwy.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
We also support PayPal and Apple Pay.
Your credit card will be charged at the time of purchase. If you have any issues with the transaction, please contact our customer service team for assistance.
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.